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Troubleshooting

1. Health & Safety

Water treatment is a two-fold process of controlling and balancing the water as well as removing contamination. Both must align to provide pristine, clean and clear water conditions.

1. Water Treatment

  • simplesilver™ automatically controls and balances the water by controlling the following:
  • pH, alkalinity, total dissolved solids, scale, corrosion and bacteria levels.

Note: Since 2003, simplesilver™ has been assessed by AsureQuality for safety & efficacy as a hot tub water treatment.

It is critical that simplesilver™ is used as instructed. This ensures that the correct quantity of simplesilver™ is eluted into the water.

2. Filtration

  • The filter pump circulates the water through filters removing:
  • Skin, perspiration, oils, lotions, hair, water salts, dust, dirt and any other foreign matter, helping simplesilver™ maintain the water quality, condition and clarity.

Note: It is critical that your filters are cleaned every two weeks using a cartridge cleaner santising solution, as water alone is ineffective and will not clean these.

  • Make sure these are dry before reintroducing as the filter fibres will expand making these more effective.
  • Dry filters also stops the water foaming!

NO! - PLEASE DO NOT USE YOUR HOT TUB IF THE WATER IS NOT CRYSTAL CLEAR, OR IF IT'S CLOUDY, HAS A GREEN TINGE OR THERE IS AN ODOUR.

  • These issues are an indication that bacteria or fungus is present in the water and this could be detrimental to your health, skin and well-being.
  • Please refer to our troubleshooting section numbers 3.1 to 3.5 below, for a solution to rectify your problem.

2. General Issues

  • Generally when the sides of the hot tub feel slippery this is due to a buildup of, skin, oils and perspiration, similar to when you have a bath.
  • Remove the filters and clean these using a cartridge filter cleaning solution as water alone is ineffective and can not break these down so they can be removed from the filters.
  • While the filters are removed, with a cloth and a bucket of water to rinse the cloth, clean the insides of the filter cavity and housing. This area is commonly overlooked and may have a build up of skin, perspiration, oils and lotions and can be a cause of unpleasant odours and slippery sides. It is very important to clean this area each time the filters are cleaned and replaced.
  • Make sure the filters are dry before reintroducing these as the filter fibres will expand making these more effective.
  • Dry filters also stops the water from foaming!
  • With clean filters in the hot tub, operate all pumps manually a few times to quickly remove any other contaminates within the water and with a cloth wipe the sides of the hot tub walls above the waterline.

Air has become entrapped in simplesilver™ bag that contains the minerals.

  1. You will need to take out the simplesilver™ bag from the plastic tablet by removing the back cover.
  2. Use a screwdriver or blunt knife and carefully prise off the cover, making sure not to tear the bag that contains the simplesilver™ minerals.
  3. Remove the simplesilver™ bag.
  4. Put the bag in the hot tub water and gently massage it to break up any minerals that may have stuck together. Then gently squeeze the bag to expel any entrapped air, this will stop the tablet floating.
  5. With the bag still under water, carefully reinsert it back into the plastic tablet container and reattach the back cover.

Then place the simplesilver™ tablet in your preferred location or anywhere in the hot tub water.

Foaming in the water may happen after cleaning your filters with a filter santising solution and installing these while still wet.

We suggest you dry the filters after cleaning and prior to reinstalling. This should stop the foaming process, but it will also make the filters more efficient as the filter fibres will expand when dry. Another good option is to purchase a second set of filters then simply swap these over every two weeks after cleaning and drying.

  • This is most likely due to the filters containing an abundance of skin, perspiration, oils and lotions that have saturated them. Please clean the filters using a registered cartage cleaning solution, as water alone is ineffective and can not break these down so they can be removed from the filters.
  • While the filters are removed, with a cloth and a bucket of water to rinse the cloth, clean the insides of the filter cavity and housing. This area is commonly overlooked and may have a build up of skin, perspiration, oils and lotions and can be a cause of unpleasant odours and slippery sides. It is very important to clean this area each time the filters are cleaned and replaced.
  • Bacteria and fungus may also reside on the underside of the insulated cover, zips and headrests that are not in the water, therefore can not be controlled. Please remove the headrests, then clean these, the insulated cover and zips with bleach or a diluted chlorine solution to remove contamination.
  • Make sure that the water jets are not ejecting water onto the insulated cover as this will encourage bacteria and fungus growth.

3. My hot tub water is not crystal-clear

Unfortunately your hot tub water is not crystal clear or clean

Detailed below is a solution to resolve this issue

You have either

Completed the "Getting Started Process - Steps 1 to 3 or the spa pool water has been good, but now -

The water is a little cloudy or grey and has an odour

What should the water quality look like?

Your hot tub water quality should look like this when using simplesilver.

If your water doesn't look like this, then you need to refer to the solution below to rectify this issue.

Water treatment is complex at the best of times and there are various issues that can cause the hot tub water to become a little cloudy, grey and have an odour.

But First - Check the following!

  • In the majority of cases this is due to an insufficient flow of water over the simplesilver™ tablet! This is most commonly due to simple things such as the filter pump timer being incorrectly set. Are you confident the filter pump has been set to circulate 21,500 to 26,500 gallons per day?
  • This flow rate is critical as it distributes the correct amount of simplesilver™ minerals to control and balance the hot tub water, if not, the water will not be in a pristine, crystal clear and clean condition - its that simple!! Check the section on "Controller Adjustments" for more information.

Other important checks

  • Is the filter pump controller set on automatic mode?
  • Is the sleep mode turned off?
  • Is the holiday mode turned off?
  • Is the power saving mode turned off?
  • Are all jet nozzles fully open and if you have one, is there a small amount of water circulating out of the fountain ?
  • Is the filter box flap opening fully and not restricting the water when the filter circulation pump operates?
  • As mentioned in the "Getting Started" section, if Bromine was used then the water needs to be drained prior to starting the "Getting Started - Step 1 - Decontamination Process".

Once you are confident that all of the above is set correctly, there is one reason that will cause this rare situation.

Scale Issue - Solution 1

Click here to print: Simplesilver Troubleshooting Hot Tub - Solution 1 - Scale

Note: If you have a new hot tub there will be no scale build-up! Please refer to 3.2. in the troubleshooting section "Bacteria or Fungus Issue - Solution 2" and follow this process to rectify your problem.

If you have an existing hot tub and have discounted the use of bromine and answered "yes" to all in "Check Your Settings", then the next most likely cause is due to a build-up of calcium carbonate (scale) and other water salts within your pipes, jets and system. This is similar to the scale you sometimes get in your kettle.

Controlling and balancing the water is very complex and difficult at the best of times. The formation of scale is due to various factors such as hard water and/or substandard maintenance or water treatment over a period of time.

  • After 4 to 6 weeks simplesilver™ slowly softens any scale within the system. This is then detached and removed by the water passing over the softened scale. These salts are held transparently within the hot tub water, then removed via the filters and you cleaning these.
  • If the hot tub has an abundance of scale, the scale salts bond together and come out of transparent solution, turning the water grey and smelly. Once again these are then removed by your filters and you cleaning these.
  • Depending on the volume of contamination, it will take time for each layer of scale to soften and detach. Any corrosion bacteria that may lie beneath the layer of scale is then killed on contact, preventing any mutation.
  • Once all the scale is removed and the system is clean, simplesilver™ then coats the insides of the pipes and equipment to prevent any further build-up of scale.

Solution 1

Cleaning Process

  1. Purchase a small container of hot tub chlorine granules.
  2. Add 4 ounces (half a cup) of chlorine granules and into a container of warm water.
  3. Mix until the chlorine granules are dissolved.
  4. Pour the diluted chlorinated water into the hot tub water.
  5. Operate all pumps for 1 hour so the water and chlorine is circulated throughout the entire system. Note - you will need to manually activate the pumps that have an auto-off function over this period to ensure that there is continuous water flow.
  6. Drain a third of the hot tub water

Re-filling Process

  1. Re-fill the hot tub to the recommended water level . Note - draining more will remove the simplesilver™ minerals and their effectiveness!
  2. Set the filtration timer on the controller. Go to the controller adjustments section and follow the instructions for your model controller. Make sure you have your controller setup to circulate between 21,500 to 26,500 gallons of water daily.
  3. Do not use the hot tub for 3 days. If you use the hot tub before this, there will not be sufficient simplesilver™ minerals eluted into the water to control and balance the water. This is due to simplesilver™ minerals being eluted daily at a constant and controlled rate, ensuring 12 months of effective water treatment.
  4. After day 3, once the water is crystal-clear and odourless, you can start using the hot tub again!

Important to Note

  • By removing a third of the water and replenishing it with new water will dilute the level of scale concentration within the water.
  • However, if you remove more than a third of the water, you will also remove the simplesilver™ minerals and their effectiveness to balance and control the water.
  • simplesilver™ continually softens and removes any remaining scale over time, this is a slow process and will depend on the amount of scale within the system.
  • The introduction of chlorine will only remove any foreign bacteria that may be beneath the scale.
  • Chlorine does not remove scale, only simplesilver™ will do this.
Depending on the amount of scale within the system, this process may need to be completed more than once.

Water Treatment

Water treatment is a twofold process and these must both align to provide pristine, clean and clear water.

  1. simplesilver™ automatically controls and maintains the pH, alkalinity, total dissolved solids and bacteria levels
  2. The filters remove skin, perspiration, water salts, hair, oils and any other solid matter, assisting simplesilver™ to maintain water cleanness, clarity and quality.

Note: To comply with your local and government regulations, a small amount of chlorine must be added after use. Refer to the chlorine manufacturer’s instructions.

Filter Maintenance

  • It is very important that the filters are cleaned every two weeks. A cartridge cleaner sanitising solution must be used to remove the contaminates, as water alone cannot remove these. Your hot tub retailer will be able to assist you in product selection.
  • Make sure these are dry before reintroducing as the filter fibres will expand making these more effective.
  • Dry filters also stops the water from foaming!
  • Filters have a finite life of between 12–18 months, after which they will saturate and block and will no longer be effective or able to be cleaned.
  • If you have not already done so, purchasing a second set of filters will make your life easier!

Unfortunately your hot tub water is not crystal clear or clean.

Detailed below is a solution to resolve this issue.

You have either;

  1. Completed the "Getting Started Process - Steps 1 to 3 "
  2. Or the hot tub water has been good, but now;
  • The water has a slight green tinge to it?
  • Or its not crystal clear in appearance?
  • There are translucent snow flake looking things floating around in the water?
  • Looks like there is shredded tissue paper in the water and filter bay?
  • There is a yellow-pink slime all over the filter and in the filter bay?

What should the water look like?

Your hot tub water quality should look like this when using simplesilver.

If your water doesn't look like this, then you need to refer to the solution below to rectify this issue.

Water treatment is complex at the best of times and there are various issues that can cause the hot tub water to have a slight green tinge or not crystal clear in appearance.

But First - Check the following!

  • In the majority of cases this is due to an insufficient flow of water over the simplesilver™ tablet! This is most commonly due to simple things such as the filter pump timer being incorrectly set. Are you confident the filter pump has been set to circulate 21,500 to 26,500 gallons per day?
  • This flow rate is critical as it distributes the correct amount of simplesilver™ minerals to control and balance the hot tub water, if not, the water will not be in a pristine, crystal clear and clean condition - its that simple!! Check the section on "Controller Adjustments" for more information.

Other important checks

  • Is the filter pump controller set on automatic mode?
  • Is the sleep mode turned off?
  • Is the holiday mode turned off?
  • Is the power saving mode turned off?
  • Are all jet nozzles fully open and if you have one, is there a small amount of water circulating out of the fountain ?
  • Is the filter box flap opening fully and not restricting the water when the filter circulation pump operates?
  • As mentioned in the "Getting Started" section, if Bromine was used then the water needs to be drained prior to starting the "Getting Started - Step 1 - Decontamination Process".

Once you are confident that all of the above is set correctly, there is one reason that will cause this rare situation.

Bacteria or Fungus Issue - Solution 2

Click here to print: Simplesilver Troubleshooting Hot Tub - Solution 2 - Bacteria - Fungus

On rare occasions your hot tub water may have algae or another form of bacteria or fungus that has propagated to high levels of concentration that simplesilver™ cannot remove!

This could have originated while in transit from the manufacturer or retailer due to water retained in the system, having been left empty for long periods or has had incorrect water treatment processes.

The environment also has a significant impact with hot tub water! These bacteria or fungus could have come from the surrounding gardens, garden soil, the hose or nearby earthworks.

To resolve these issues and eradicate the bacteria or fungus completely, please follow this step by step guide - "Solution 2".

Solution 2

Cleaning Process

  1. Make sure the hot tub is full of water. Do not drain the water even if the water is cloudy, green or has other contaminates in it - it is not necessary!
  2. Leave the simplesilver™ tablet and the filters in the water, do not remove these.
  3. Open all jets, nozzle’s and water features.
  4. Purchase 1 gallon of liquid chlorine from your local hardware or hot tub store. This composition of chlorine has the correct concentration level to eradicate the bacteria or fungus in the hot tub. Note: Liquid chlorine when added to water, has a pH of 13 (alkaline) and makes hypochlorous acid, the killing form of chlorine. Using trichlor (chlorine granules) lowers the pH and alkalinity, making the water acidic. This can cause damage to the equipment and hot tub.
  5. Add the 1 gallon of liquid chlorine into the hot tub water and operate all pumps for 1 hour so the water and chlorine is circulated throughout the system. Note - you will need to manually activate the pumps that have an auto-off function over this period to ensure that there is a continuous water flow.
  6. With a soft cloth, use the chlorinated water from the hot tub to clean inside the filter cavity and housing area. Then clean around the water line and other areas that are out of the water to remove any bacteria or fungus.
  7. Clean the sides and underside of the hot tub cover, as well as the folding seams using the chlorinated water. Then rinse off with clean water.
  8. Remove and clean the headrests using the chlorinated water.
  9. After completing the cleaning process for 1 hour and while the hot tub is still filled with water and the pumps are off, remove the filters and clean inside the filter housing and filter bay areas. Note - your filters will have been cleaned during the cleaning process.
  10. Reinstall the filters.
  11. Drain the hot tub water.


Re-filling Process

  1. To prevent any further transfer or introduction of bacteria or fungus from the garden or surrounding areas, use a clean cloth and wipe the end of the hose. Then turn the hose tap on and let the water run for 30 seconds before refilling the hot tub.
  2. Refill the hot tub to the recommended water level.
  3. Remove the simplesilver™ tablet from the hot tub.
  4. You need to remove the simplesilver™ bag that contains the minerals from inside the plastic tablet, as the simplesilver™ minerals may have stuck together during the cleaning process. The easiest way is to use a screwdriver or blunt knife and carefully prize the back off the plastic tablet. Then remove the simplesilver™ bag, taking care not to tear this!
  5. Put the bag in the hot tub water and gently massage it to break up any minerals that may have stuck together. Then gently squeeze the bag to expel any entrapped air, this will stop the tablet floating. With the bag still under water, carefully reinsert it back into the plastic tablet container and reattach the back cover.
  6. Place the simplesilver™ tablet back into your preferred location or anywhere in the in the hot tub water.
  7. Set the filtration timer on the controller. Go to the controller adjustments section and follow the instructions for your model controller. Make sure you have your controller setup to circulate between 21,500 to 26,500 gallons of water daily.
  8. Ensure that you have the filter pump set on automatic mode, not sleep, holiday or power saving modes.
  9. If the simplesilver™ tablet is located in the filter bay, make sure that the water flap opens completely and that the tablet is not inhibiting this operation as it will restrict the volume of circulating water. Also ensure that all jets and nozzles are fully open.
  10. Do not use the hot tub for 5 days. If you use the hot tub before this, there will not be sufficient simplesilver™ minerals eluted into the water to inhibit the growth of bacteria or balance the water. This is due to simplesilver™ minerals being eluted daily at a constant and controlled rate.

Water Treatment

Water treatment is a twofold process and these must both align to provide pristine, clean and clear water.

  1. simplesilver™ automatically controls and maintains the pH, alkalinity, total dissolved solids and bacteria levels
  2. The filters remove skin, perspiration, water salts, hair, oils and any other solid matter, assisting simplesilver™ to maintain water cleanness, clarity and quality.

Note: To comply with your local and government regulations, a small amount of chlorine must be added after use. Refer to the chlorine manufacturer’s instructions.

Filter Maintenance

  • It is very important that the filters are cleaned every two weeks. A cartridge cleaner sanitising solution must be used to remove the contaminates, as water alone cannot remove these. Your hot tub retailer will be able to assist you in product selection.
  • Make sure these are dry before reintroducing as the filter fibres will expand making these more effective.
  • Dry filters also stops the water from foaming!
  • Filters have a finite life of between 12–18 months, after which they will saturate and block and will no longer be effective or able to be cleaned.
  • If you have not already done so, purchasing a second set of filters will make your life easier!

  • This would suggest that the hot tub water is saturated with skin contaminates.
  • Draining the water and cleaning the filters will not resolve this issue quickly due to the level of saturation and this process would need to be completed many times.
  • To make the cleaning process quick and simple, we suggest completing our "Solution 2" under "It's a little murky or has a slight green tinge. What’s wrong?".

  • This suggests that there is an excessive amount of water flowing during the filter pump cycle and this can have an adverse effect on your hot tub water. Too much water flow causes other issues with the clarity and balance of the water.
  • Check that you have set your filter pump controller to the correct daily time period for your pumps flow rate. Please see the section on "Controller Adjustments".

  1. If you have what looks like shredded tissue paper floating in the water, it would indicate the presence of white tissue mold, a fungus within the water. It is not harmful to humans, but is unsightly and can clog equipment.
  2. Or should you have a yellow-pink slime in the filter, this is a naturally occurring bacteria that you sometimes get in the bathroom and is not a form of algae. It is animal not vegetable and these airborne bacteria can come from any number of naturally occurring sources.
  • Both these issues may have arisen from a previous lack of water treatment or preventative maintenance, the garden hose or your garden surroundings.
  • To eradicate this and make the cleaning process quick and simple, we suggest completing our "Solution 2" under "It's a little murky or has a slight green tinge. What’s wrong?".
  • Best practice is to always run the garden hose for a minute prior to topping up the water level as this can be one source of the fungus. Also preventative maintenance is very important, make sure you regularly clean around the areas that the simplesilver™ water cant treat, like under the headrests, cover, side seams or exposed areas.

60 day money back

Guaranteed

If simplesilver™ doesn’t clear your hot tub, contact us within 60 days from purchase and we’ll give you your money back