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FAQ

1. What is water treatment and why do I need it?

Water treatment is a two-fold process

Both of these processes must align to provide pristine, crystal clear and clean water.

  1. Water Treatment - simplesilver™ controls and balances the water.
  2. Filtration - It is also vitally important irrespective of the water treatment product used, that the filter pump operates daily to circulate between 21,500 to 26,500 gallons of water per day so that this volume of hot tub water can be turned over and passed through the filters to maintain the water condition and clarity.

1. Water Treatment

simplesilver™ automatically controls and balances the water by managing the following:

  • pH
  • Alkalinity
  • Total dissolved solids
  • Scale
  • Corrosion
  • Bacteria levels

2. Filtration

The filter pump turns the hot tub water over, circulating water through filters removing:

  • Skin
  • Perspiration
  • Oils
  • Lotions
  • Hair
  • Water salts
  • Dust
  • Dirt
  • Any other foreign matter

2. Health & Safety

  • Since 2003, simplesilver™ has been assessed by AsureQuality for safety & efficacy as a hot tub water treatment.
  • simplesilver™ must be used in accordance with our website instructions - refer to our "Getting Started" section.

NO! - PLEASE DO NOT USE YOUR HOT TUB IF THE WATER IS NOT CRYSTAL CLEAR, OR IF IT'S CLOUDY, HAS A GREEN TINGE OR THERE IS AN ODOUR.

  • These issues are an indication that bacteria or fungus is present in the water and this could be detrimental to your health, skin and well-being.
  • Please click here for Troubleshooting solutions 3.1 to 3.5 to rectify your problem.

When using simplesilver™ the water should always be crystal clear, clean and odourless.

  • Your hot tub water should look like the hot tub in this picture.
  • If it doesn't, then there is something wrong which needs your attention, see our "Troubleshooting" section for assistance.

No. The minerals in simplesilver™ will not damage or affect your swimwear.

3. What affect will simplesilver™ have on my skin, hair and jewellery?

  • simplesilver™ is a combination of naturally occurring, environmentally friendly minerals which appear to have a positive effect on the skin.
  • Many customers who have skin problems such as eczema and psoriasis have experienced relief without inflammation when using simplesilver™. They highly recommend simplesilver™ for skin ailment suffers. See the testimonials section.
  • Other customers also comment that it makes their skin feel much softer after bathing in simplesilver™.

No. With simplesilver™, you don't need to worry about the water damaging your hair or turning it green.

When you're using simplesilver™, there's no need to worry about it damaging or tarnishing your jewellery. In fact, many people find that they leave the hot tub with their jewellery looking brighter and more sparkly than before.

4. How does simplesilver™ work?

  • As water flows over the simplesilver™ tablet, it automatically distributes the simplesilver™ minerals at a constant and controlled rate, releasing various naturally occurring oxides and a very small amount of silver ions into the water.
  • The simplesilver™ minerals then automatically control and balance the waters pH, alkalinity, total dissolved solids, scale, corrosion and bacteria. These minerals then combine to precipitate contaminants such as oils, perspiration, skin and water salts, which your filters then remove and you cleaning these.
  • Any other hardened salts that may have lined the insides of the pipes, jets and equipment, such as calcium carbonate (scale) is slowly softened over a 4 - 6 week period. The softened scale is then detached by the water velocity and held transparently in the hot tub water, which is then removed by the filters and you cleaning these.
  • Corrosion bacteria that may be present beneath the scale is exposed and then destroyed on contact by the silver ions, which also prevent the mutation of any resistant strains.
  • Once the system is clean, simplesilver™ then coats the insides of the pipes and equipment to prevent any further buildup of scale. With clean hot tub pipes and equipment, your pump and heater will operate more effectively and efficiently and with corrosion kept in check, they’ll last longer, too.

Using simplesilver™ means never having to worry about adjusting the water balance!

Once you have set up your filter circulation pump, there's nothing to do, simplesilver™ automatically controls the water balance, all you need to do is clean the filters. To comply with your local and government regulations a small amount of chlorine must be added after use.

simplesilver™ controls and balances the water.

Using simplesilver™ means never having to worry about adjusting the water balance!

To comply with your local and government regulations a small amount of chlorine must be added after use.

  • Yes, chlorine is compatible with simplesilver™.
  • To comply with your local and government regulations a small amount of chlorine must be added after use.
  • However, bromine cannot be used with simplesilver™. If you have been treating your hot tub with bromine, you will need to drain the water as the simplesilver™ tablet will react with this chemical and turn your hot tub water grey.
  • Then follow "Getting Started - Step 1- Decontamination Process"!

  • When using simplesilver™, the water will be pristine, crystal-clear, odourless, and aqua in colour.
  • The water should look as clean and clear as the water in this picture.
  • If it doesn't, there is something wrong. Take a look at the troubleshooting page to resolve the issue.

Under normal use, simplesilver™ will keep your hot tub clean and clear for 12 months.

If you remove your simplesilver™ tablet and store it in a clean and dry area, when reinstalled into the water, the simplesilver™ tablet will last for the remaining period of time.

Over the 12 month period of use, the simplesilver™ minerals are eluted into the water at a constant and controlled rate, but at the end of this period the substrate still remains.

The simplesilver™ tablet will look and weigh much the same, except that it can no longer transfer any active minerals to control and balance the water, as these are depleted.

5. How do I use simplesilver™?

It's simple!

Place your simplesilver™ tablet anywhere in the hot tub water and set the filter pump timer for the correct duration.

Place the simplesilver™ tablet anywhere in your hot tub water that is convenient for you.

With the filter pump timer set correctly, irrespective of where the tablet is placed, water will flow though the simplesilver™ tablet, automatically distributing the minerals at a constant and controlled rate to balance and control the water.

Yes.

If your hot tub has an ozone system fitted, leave this on as this compliments the simplesilver™ water treatment process, but it is not required or necessary.

  • When using simplesilver™, as long as the filter pump continues to operate normally, you will return to pristine, clear and clean water. A great benefit if you have a holiday home!
  • simplesilver™ is not temperature dependent, so you can switch off your heater completely or reduce the temperature setting, saving you money and prolonging equipment life.
  • If going on holiday, we recommend doing a filter change before you depart.
  • If you decide to drain your hot tub, you should store your simplesilver™ tablet in a clean, dry area. When placed back into your hot tub, the simplesilver™ tablet will last for its remaining period.

6. How do I get started?

You need to find out how much water is in your hot tub. If you don't know your hot tubs water volume, we recommend you contact your hot tub supplier or manufacturer to get an accurate value for your make and model.

The majority of portable domestic hot tubs contain less than 400 gallons of water.

  • Therefore most hot tubs only need 1 x 1lb simplesilver™ tablet to automatically control and balance a hot tub with 400 gallons of water or less for a 12 month period.
  • Every 400 gallons of water requires a 1lb tablet of simplesilver™.
  • For example, if your hot tub has more than 400 gallons of water and less than 800 gallons of water you will need a 2lb simplesilver™ tablet.
  • The simplesilver™ tablets come in two sizes, 1lb or 2lb tablets.

To make things easier, we have already calculated the required filter circulation pump duration's for some hot tub makes and models and have simplified their set-up procedures.

View our Controller Adjustments section.

But if your hot tub make and model is not listed in our Controller Adjustment section, or you would like to know how this is calculated so you can setup your filter pump, please see calculation section below.

Don't know your filter pump flow rate or you haven't got the controller manual to set this up?

  • If you don't know what the filter pumps flow rate is, firstly contact your hot tub manufacturer or dealer to obtain this value in gallons per minute. If all else fails, remove the equipment side panel and check the filter pump name plate for this information.
  • If you haven't got a controller manual or the dealer can't assist, simply use the internet as most controller manuals are available online.

How to Calculate the Required Filter Pump Flow Rate

  • It is critical that your filter circulation pump circulates between 21,500 to 26,500 gallons of water daily.
  • This ensures that the correct quantity of simplesilver™ minerals are distributed into the hot tub to effectively control and balance the waters pH, alkalinity, total dissolved solids, scale, corrosion and bacteria levels.
  • It is also vitally important irrespective of the water treatment product used, that the filter pump operates daily so that this volume of hot tub water can be turned over and passed through the filters to maintain the water condition and clarity. The filtration process removes any skin, perspiration, oils, lotions, skin, hair, water salts, dust, dirt and any other foreign matter from the water.

Calculation Process

  1. Start with the flow rate in gallons per minute
  2. Next, multiply this amount by 60 to get gallons per hour
  3. Divide this by 26,500 gallons, which will then give you the number of hours needed for the pump to operate over a 24-hour period
  4. Then simply set the hot tubs filter circulation pump controller for this number of hours per day

An Example

Your calculation will be as follows:

  1. If your filter circulation pump flow rate is 40 gallons per minute
  2. 40 gallons per minute x 60 minutes = 2400 gallons per hour
  3. A flow rate of 26,500 gallons is needed per day, then divide this by 2400 gallons per hour = 11 hours
  4. Set your filter circulation pump controller to operate for 11 hours each day

No.

  • However, if you have been using bromine, then you will need to drain and replace the water prior to starting the simplesilver™ water treatment process.
  • Bromine and simplesilver™ are incompatible as silver reacts with bromine causing water previously treated with bromine to turn grey.
  • Please see the section on Getting Started.

  • simplesilver™ is not temperature dependent, so you can turn the heater off completely or set the temperature controller as low or high to suit your circumstances.
  • As long as the filter circulation pump is operational and set correctly, your hot tub water will be maintained in pristine, crystal-clear and clean odourless condition. Please refer to the "Getting Started" section for more information.

  • There’s no manual - there’s no need!
  • In the packaging, you will find a green card directing you to visit this website's "Getting Started" section at top of the home page.

7. The importance of the filter pump when using simplesilver™

The filter circulation pump undertakes two very important functions in maintaining your hot tub water in a pristine, crystal clear and clean condition.

  • It is vitally important that the filter pump operates daily so that the correct volume of hot tub water can be turned over and passed through the filters. This filtration process removes any skin, perspiration, oils, lotions, skin, hair, water salts, dust, dirt and any other foreign matter from the water.
  • During the filter pump cycle the simplesilver™ minerals must also have the correct volume of water flowing over the simplesilver™ tablet to consistently dispense the minerals into the hot tub to treat the water. See the section on Getting Started for more information.

If the hot tub water turnover is diminished or comprised by a blocked filter or an incorrectly set filter pump time, then the water will not be in pristine, crystal clear and clean condition.

No.

If you have set up your controller correctly to enable the filter circulation pump to deliver 21,500 to 26,500 gallons over a 24-hour period, with clean filters, an increase above this will not provide better water quality. See the section on "Controller Adjustments".

  • Too much water circulation flow can have adverse effects to your hot tub water.
  • A flow rate of above 34,500 gallons per day will cause the water to become a little cloudy and a foam will form around the edge of the hot tub. This looks a little like sea foam.

Yes.

  • This is a good idea, we recommend that you operate the massage jet or filter pump when leaving the hot tub, this will enable a quick clean-up of the hot tub water.
  • Use the pump that has the 20 minute auto off function.

8. Why is it vital to clean and maintain my filters?

Filters play a critical role in hot tub water treatment! The water treatment process is two-fold, filtration and water management and these must both align to provide pristine, clear and clean water.

  • It is vitally important irrespective of the water treatment product used, that the filter pump operates daily so that the correct volume of hot tub water can be turned over and passed through the filters to maintain the water condition and clarity. This filtration process removes any skin, perspiration, oils, lotions, hair, water salts, dust, dirt and any other foreign matter from the water.
  • simplesilver™ then automatically balances the water by controlling the pH, alkalinity, total dissolved solids, scale, corrosion and bacteria levels.

For example:

  • If the filters become 50% blocked, then during the filter cycle only 50% of the water will circulate, dispensing only 50% of the simplesilver™ minerals. Therefore simplesilver™ will be only 50% effective!
  • When the filters are 50% obstructed they will also affect the water clarity and quality as only 50% of the solids, skin, perspiration, salts and oils will be removed, possibly turning the water cloudy or smelly.

Important:

  • Every two weeks clean your filters using a cartridge cleaning sanitising solution. Water alone is ineffective in cleaning the filters as it can not breakdown the skin, perspiration, oils and lotions.
  • Your hot tub retailer can advise you on the best cleaning treatment for your filters.
  • While the filters are removed, with a cloth and a bucket of water to rinse the cloth, clean the insides of the filter cavity and housing. This area is commonly overlooked and may have a build up of skin, perspiration, oils and lotions and can be a cause of unpleasant odours and slippery sides. It is very important to clean this area each time the filters are cleaned and replaced.
  • Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand and will make the filters more efficient to remove contaminates and other particles from the water.
  • To make life easier, it’s a good idea to have a spare set of filters as this will save you time and effort, then every two weeks just change them over and clean the removed set.
  • Filters generally have a life of about 12 -18 months after which they will saturate, you will be unable to clean these further and they will be ineffective. At this point they will need to be replaced.


  • Every two weeks clean your filters using a cartridge cleaning sanitising solution. Water alone is ineffective in cleaning the filters as it can not breakdown the skin, perspiration, oils and lotions.
  • While the filters are removed, with a cloth and a bucket of water to rinse the cloth, clean the insides of the filter cavity and housing. This area is commonly overlooked and may have a build up of skin, perspiration, oils and lotions and can be a cause of unpleasant odours and slippery sides. It is very important to clean this area each time the filters are cleaned and replaced.

Note:

  • Partially blocked filters will affect the hot tub water quality and clarity. This will also limit the amount of simplesilver™ minerals being consistently dispensed into the hot tub to effectively treat and balance the water.
  • Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand and will make the filters more efficient to remove contaminates and other particles from the water.
  • Filters generally have a life of about 12 -18 months after which they will saturate, then you will be unable to clean these further and they will be ineffective. At this point they will need to be replaced.
  • To make life easier, it’s a good idea to have a spare set of filters as this will save you time and effort, then every two weeks just change them over and clean the removed set.

Every two weeks clean your filters using a cartridge cleaning sanitising solution. Water alone is ineffective in cleaning the filters as it can not breakdown the skin, perspiration, oils and lotions.

While the filters are removed, with a cloth and a bucket of water to rinse the cloth, clean the insides of the filter cavity and housing. This area is commonly overlooked and may have a build up of skin, perspiration, oils and lotions and can be a cause of unpleasant odours and slippery sides. It is very important to clean this area each time the filters are cleaned and replaced.

Your hot tub retailer can advise you on the best filter cleaning products.

Note:

  • Partially blocked filters will affect the water quality and clarity. It will also limit the amount of simplesilver™ minerals being consistently dispensed into the hot tub to effectively treat and balance the water.
  • Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand and will make the filters more efficient to remove contaminates and other particles from the water.
  • Filters generally have a life of about 12 -18 months after which they will saturate, then you will be unable to clean these further and they will be ineffective. At this point they will need to be replaced.
  • To make life easier, it’s a good idea to have a spare set of filters as this will save you time and effort, then every two weeks just change them over and clean the removed set.

A simple test to determine whether your filter is partially blocked:

  • While the filter circulation pump is operational and with all the jets open, visually check to see the amount of bubbles or feel the water pressure/volume that the pump is circulating.
  • With the pump still operating, remove the filters. If the bubbles or water pressure/volume increase, this would indicate that there is a restriction in water flow from a partially blocked filter.
    • We recommended cleaning the filters once every two weeks using a suitable cartridge cleaning solution as water alone will not clean these!
    • Filters have a life of about 12 to 18 months and will eventually block up.
    • Once the filters are saturated, they will no longer be effective or able to be cleaned. This will affect the water quality and limit the amount of simplesilver™ minerals dispensed into the water to effectively treat the hot tub.

  • Filters have a life of around 12 to 18 months and will eventually block up. Once the filters are saturated, they will no longer be effective or usable.
  • As outlined in “How and why do I need to clean the filters”, filters play a very important role in maintaining pristine water so buying new ones regularly is very practical.
  • To make life easier, saving you time and effort, you might consider buying a spare set of filters and alternating them so that one set is always clean and available to be swapped in to the hot tub.

9. What impact does simplesilver™ have on the environment?

  • simplesilver™ uses naturally occurring, environmentally-friendly minerals in low concentrations, replacing the wide variety of chemicals that are customarily used for hot tub treatment, such as chlorine and bromine.
  • When using simplesilver™, you won't need to replace the water as often as is necessary when using traditional water treatments. This saves water, energy to reheat and your time.
  • simplesilver™ is not temperature dependent, so you can switch the heater off when away or during any unused periods, saving you money and saving energy.
  • You can drain the water directly into the garden or storm water system without effecting the environment as it contains no hazardous chemicals.
  • The outer case of the simplesilver™ tablet is made from polypropylene plastic and is Number 5 on the plastic recycling table. Please check with your local authority to see if this is recyclable and how it should be dispensed.
  • We are currently in the process of developing an environmentally-friendly robust case for the simplesilver™ tablet.

For more information, see our "Eco-friendly" section.

60 day money back

Guaranteed

If simplesilver™ doesn’t clear your hot tub, contact us within 60 days from purchase and we’ll give you your money back