FAQ

All three processes must align to provide pristine clean water.

1. Water Balancing - simplesilver™ balances the waters pH, alkalinity, total dissolved solids & limits the formation of scale & corrosion.
2. Water Treatment - Chlorine is used to control the bacterial levels.
3. Filtration - The correct volume of water must pass through the filters to effectively remove any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter.

simplesilver™ automatically balances the water by managing the following:

• pH
• Alkalinity
• Total dissolved solids
• Scale
• Corrosion

• Chlorine controls the bacterial levels

As water passes through the filters & you cleaning these, they remove the following:

• Skin
• Perspiration
• Oils
• Lotions
• Hair
• Water salts
• Dust
• Dirt
• Any other foreign matter

• Since 2003, simplesilver™ has been assessed by AsureQuality for safety as a hot tub water balancer.
• simplesilver™ must be used in accordance with our website instructions - refer to our "Getting Started" section.

NO!

DO NOT USE YOUR HOT TUB IF THE WATER IS NOT CRYSTAL CLEAR - IF IT'S CLOUDY - HAS A GREEN TINGE - HAS AN ODOUR.

• These issues are an indication that bacteria or fungus is present in the water & this could be detrimental to your health, skin & well-being.
• Please click here for "Troubleshooting" solutions, refer to 1.2 & 3.1 to 3.5 to rectify your problem.

When using simplesilver™ the water should always be crystal clear & odourless.

• Your hot tub water "Should Always Look Like This".
• If it doesn't, then there is something wrong which needs your attention, see our "Troubleshooting" section for assistance.

• When using simplesilver™, you can use any recommended hot tub water testing products.
• Please follow the manufacturers instructions for testing frequency.

• No. The minerals in simplesilver™ will not damage or affect your swimwear.

• simplesilver™ is a combination of naturally occurring, environmentally friendly minerals which appear to have a positive effect on the skin.
• Many customers who have skin problems such as eczema & psoriasis have experienced relief without inflammation when using simplesilver™. They highly recommend simplesilver™ for skin ailment suffers. "click here to view customer testimonials"
• Other customers also comment that it makes their skin feel much softer after bathing in simplesilver™.

• No. With simplesilver™, you don't need to worry about the water damaging your hair.

• When using simplesilver™, there's no need to worry about it damaging or tarnishing your jewellery. In fact, many people find that they leave the hot tub with their jewellery looking brighter & more sparkly than before.

• As the correct amount of water flows over the simplesilver™ tablet, the naturally occurring, environmentally friendly minerals are released automatically at a constant & controlled rate. This ensures 12-months of pristine water.
• These minerals, including a very small amount of silver oxide, combine to balance the waters pH, alkalinity, total dissolved solids, limiting the formation of scale & corrosion.
• They also help precipitate contaminants such as skin, perspiration, oils, lotions, hair, water salts & any other foreign matter which your filters remove & then by you cleaning these.
• After about a 6 week period, the simplesilver™ minerals also soften any other hardened salts that may have lined the insides of the pipes, jets & equipment, such as calcium carbonate (scale). Any softened scale within the system is then detached & removed by the water passing over it. These calcium salts (scale) are held transparently within the hot tub water, then removed via the filters & you cleaning these.
• Any corrosion that may be present beneath the scale is exposed & then removed, limiting & slowing the process.
• Once the system is clean, simplesilver™ then coats the insides of the pipes & equipment limiting further build-up of scale. Therefore your pump & heater will operate more effectively & efficiently.

• Once you have set up your filter circulation pump correctly & the filters are clean, simplesilver™ automatically balances the water by managing the pH, alkalinity, total dissolved solids, limiting the formation of scale & corrosion.
• A small amount of chlorine must be added after use to comply with local & government guidelines to control the bacterial levels.

• When using simplesilver™ the pH level is automatically controlled between 7.6 to 8.0.

• Yes you do.
• A small amount of chlorine must be added after use to comply with local & government guidelines to control the bacterial levels.
• simplesilver™ will automatically balance the water by managing the pH, alkalinity, total dissolved solids, limiting the formation of scale & corrosion.

Due to a large number of people bathing continuously in a small volume of water, there will be an excess of skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter that has built up in the water, it may make the water cloudy.

• After heavy use & the water is not pristine, we recommend operating all jets as many times as possible.
• This process quickly removes the contamination from the water instead of waiting for the next filter cycle.
• The contamination is then removed from the water into the filters.
• Depending on the amount of contamination, the filters may need to be cleaned daily until the water is returned to a pristine condition.
• The filters must be cleaned with a filter sanitising solution, as water alone is ineffective.
• While the filters are removed, with a cloth & container of water (to rinse the cloth), wipe the insides of the filter cavity & housing area.
• This area is commonly overlooked & can be a cause of unpleasant odours & slippery feeling sides.
• Make sure the filters are dry before reintroducing these as the filter fibres will expand making these more effective.
• Dry filters also stops the water from foaming.
• Then after reintroducing the clean filters into the water, we recommend adding a small amount of chlorine.

• Yes, a small amount of chlorine must be added after use to comply with local & government guidelines to control the bacterial levels.
• The chlorine family of chemicals is compatible with simplesilver™.
• However, bromine cannot be used with simplesilver™. If you have been treating your hot tub with bromine, you will need to drain the water as the simplesilver™ tablet will react with this chemical & turn your hot tub water grey.
• Then follow "Getting Started - Step 1- Installation Process"

• When using simplesilver™, the water will be pristine, odourless & aqua in colour.
• The water "Should Always Look Like This".
• If it doesn't, there is something wrong. Click here for "Troubleshooting" to resolve the issue.

• simplesilver™ will keep your hot tub clear for 12 months as the minerals are released into the water at a constant & controlled rate.
• If you remove your simplesilver™ tablet & store it in a clean & dry area, the simplesilver™ tablet will last for the remaining period of the 12 months when reinstalled into the water.

• No.
• Over the 12 month period of use, the simplesilver™ minerals are released into the water at a constant & controlled rate.
• At the end of this 12 month period, the substrate still remains.
• The simplesilver™ tablet will look & weigh much the same.

• Just place your simplesilver™ tablet anywhere in the hot tub water, set the filter pump timer for the correct duration & make sure the filters are clean.
• A small amount of chlorine must be added after use to comply with local & government guidelines to control the bacterial levels.

• Place the simplesilver™ tablet anywhere in your hot tub that is convenient for you, but please ensure it is fully immersed in the water.
• With the filter pump timer set correctly & clean filters, irrespective of where the tablet is placed, water will flow though the simplesilver™ tablet & automatically release its minerals at a constant & controlled rate to balance the water.

• Yes.
• If your hot tub has an ozone system fitted, leave this on as this compliments the simplesilver™ water balancing process.
• An ozone system is not required or necessary if one is not fitted.

• Yes.

• When using simplesilver™ don't worry, it will automatically balance the water regardless.
• Just make sure the filter pump continues to operate as normal & complete a filter change before you depart.
• simplesilver™ is not temperature dependent, so you can turn the temperature down or switch the heater off completely.
• If you decide to drain the hot tub, please remove your simplesilver™ tablet & store it in a clean & dry area.
• When the simplesilver™ tablet is reinstalled into the water, it will last for the remaining unused period of the original 12 months.

You need to find out how much water is in your hot tub.

• If you don't know your hot tubs water volume, we recommend you contact your hot tub supplier or manufacturer to get an accurate value for your make & model.
• The majority of domestic hot tubs contain less than 1,500 litres of water.
• Therefore most hot tubs only need 1 x 500 gram simplesilver™ tablet to automatically balance a hot tub with 1,500 litres of water or less for a 12 month period.
• Every 1500 litres of water requires a 500 gram tablet of simplesilver™.
• For example, if your hot tub has more than 1500 litres of water & less than 3000 litres of water you will need a 1kg simplesilver™ tablet.
• The simplesilver™ tablets come in two sizes, 500gm or 1kg tablets.

• To make things easier, we have already calculated the required filter circulation pump duration's for some hot tub makes & models & have simplified their set-up procedures.
• Click here to view the "Controller Settings"

• It is critical that your filter circulation pump circulates 100,000 litres of water daily.
• This ensures the correct amount of simplesilver™ minerals are released automatically at a constant & controlled rate into the water to effectively balance the pH, alkalinity, total dissolved solids, scale & corrosion.
• It is also vitally important that this volume of water can be passed through the filters. This filtration water volume ensures that any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter are removed from the water.
• This process ensures that the water condition & clarity is maintained.

1. Start with the flow rate in litres per minute
2. Next, multiply this amount by 60 to get litres per hour
3. Divide this by 100,000 litres, which will then give you the number of hours needed for the pump to operate over a 24-hour period
4. Then simply set the hot tubs filter circulation pump controller for this number of hours per day

Your calculation will be as follows:

1. If your filter circulation pump flow rate is 150 litres per minute
2. 150 litres per minute x 60 minutes = 9000 litres per hour
3. A flow rate of 100,000 litres is needed per day, then divide this by 9000 litres per hour = 11.11 hours
4. Set your filter circulation pump controller to operate for 11 hours each day

• No.
• However, if you have been using bromine, then you will need to drain & replace the water prior to starting the simplesilver™ water balancing process.
• Bromine is incompatible with simplesilver™ as silver reacts with bromine causing water previously treated with bromine to turn grey.
• Please see the section on "Getting Started"

• simplesilver™ is not temperature dependent, so you can turn the heater off completely or set the temperature controller as low or high to suit your circumstances.
• As long as the filter circulation pump is operational & set correctly, the filters clean, your hot tub water will be maintained in a pristine odourless condition.
• Please refer to the "Getting Started" section for more information.

• No - there is no manual.
• In the simplesilver™ packaging, there is a green instruction card directing you to visit our website's "Getting Started" section at top of the home page.
• This provides the simple - 3 Step - process & information needed to set-up your hot tub.

• The filter circulation pump undertakes two very important functions.
• It is vitally important that filter pump operates daily so that 100,000 litres of water can be passed through the filters.

1. This filtration water volume ensures that any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter are removed from the water, maintaining the water condition & clarity.
2. During the filter pump cycle, the simplesilver™ minerals must also have this volume of water flowing over the simplesilver™ tablet to automatically release its minerals at a constant & controlled rate to balance the hot tub water.

• Refer to our section on "Getting Started" for more information.

Note: If the hot tub water volume is diminished or compromised by a blocked filter or an incorrectly set filter pump timer, then the water will not be in pristine condition.

• No.
• If you have set your filter circulation pump to deliver more than 100,000 litres over a 24-hour period, this will not provide better water quality.
• Refer to our section on "Controller Settings"
• Too much water circulation flow can have adverse effects to your hot tub water.
• A flow rate of above 130,000 litres per day can cause the water to become unstable, a little cloudy & a foam will form around the edge of the hot tub which looks a little bit like grey frothy sea foam.

• Yes - This is a good idea.
• We recommend that you operate the massage jets or the filter pump when leaving the hot tub. This will enable a quick clean-up of the hot tub water.
• If your hot tub has a clean cycle function or a pump with an auto off timer function, use these.

Filters play a critical role in hot tub water treatment.

The water treatment process is two-fold & these must both align to provide pristine, clear & clean water.

1. Filtration
2. Water Management

• It is vitally important irrespective of the water treatment product used, that the filter pump operates daily so that the correct volume of hot tub water (100,000 litres) can be passed through the filters to maintain the water condition & clarity.
• This filtration process removes any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter from the water.
• simplesilver™ then automatically balances the waters pH, alkalinity, total dissolved solids, scale & corrosion.

For example:

• If the filters become 50% blocked, then during the filter cycle only 50% of the water will circulate, releasing only 50% of the simplesilver™ minerals.

• Therefore simplesilver™ will be only 50% effective.

• Also, when the filters are 50% blocked, they will also affect the water clarity & quality. Therefore only 50% of any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter will be removed from the water.

Note: When the filters are blocked, this can make the water cloudy & smelly, irrespective of the water treatment products used.

Important:

• At least every two weeks - clean your filters using a filter sanitising solution. Water alone is ineffective in cleaning the filters as it cannot breakdown any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & any other foreign matter.
• Your hot tub retailer can advise you on the best sanitising treatment for your filters.
• While the filters are removed, with a cloth & a bucket of water (to rinse the cloth), clean the insides of the filter cavity & housing. This area is commonly overlooked & may have a build-up of skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter.
• This can be a cause of unpleasant odours & slippery sides. It is very important to clean this area each time the filters are cleaned & replaced.
• Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand & will make the filters more efficient to remove contaminates & other particles from the water.
• To make life easier, it’s a good idea to have a spare set of filters as this will save you time & effort, then at least every two weeks just change them over & clean the removed set.
• Filters generally have a life of about 12 months after which they will saturate, you will be unable to clean these further & they will be ineffective. At this point they will need to be replaced.

At least every two weeks

• Clean your filters using a filter sanitising solution. Water alone is ineffective in cleaning the filters as it cannot breakdown any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & any other foreign matter.
• Your hot tub retailer can advise you on the best sanitising treatment for your filters.
• While the filters are removed, with a cloth & a bucket of water (to rinse the cloth), clean the insides of the filter cavity & housing. This area is commonly overlooked & may have a build-up of skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter.
• This can be a cause of unpleasant odours & slippery sides. It is very important to clean this area each time the filters are cleaned & replaced.

Important:

• Partially blocked filters will affect the hot tub water quality & clarity. This will also limit the amount of simplesilver™ minerals being automatically released into the hot tub to effectively balance the water.
• If the filters become 50% blocked, then during the filter cycle only 50% of the water will circulate, releasing only 50% of the simplesilver™ minerals.
• Therefore simplesilver™ will be only 50% effective.
• Also, when the filters are 50% blocked, they will also affect the water clarity & quality. Therefore only 50% of any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter will be removed from the water.
• When the filters are blocked, this can make the water cloudy & smelly, irrespective of the water treatment products used.
• Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand & will make the filters more efficient to remove contaminates & other particles from the water.
• Filters generally have a life of about 12-months after which they will saturate, then you will be unable to clean these further & they will be ineffective. At this point they will need to be replaced.
• To make life easier, it’s a good idea to have a spare set of filters as this will save you time & effort, then at least every two weeks just change them over & clean the removed set.

With a filter sanitising solution - at least every two weeks

• Clean your filters using a filter sanitising solution. Water alone is ineffective in cleaning the filters as it cannot breakdown any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & any other foreign matter.
• Your hot tub retailer can advise you on the best sanitising treatment for your filters.
• While the filters are removed, with a cloth & a bucket of water (to rinse the cloth), clean the insides of the filter cavity & housing. This area is commonly overlooked & may have a build-up of skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter.
• This can be a cause of unpleasant odours & slippery sides. It is very important to clean this area each time the filters are cleaned & replaced.

Important:

• Partially blocked filters will affect the hot tub water quality & clarity. This will also limit the amount of simplesilver™ minerals being automatically released into the hot tub to effectively balance the water.
• If the filters become 50% blocked, then during the filter cycle only 50% of the water will circulate, releasing only 50% of the simplesilver™ minerals.
• Therefore simplesilver™ will be only 50% effective.
• Also, when the filters are 50% blocked, they will also affect the water clarity & quality. Therefore only 50% of any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter will be removed from the water.
• When the filters are blocked, this can make the water cloudy & smelly, irrespective of the water treatment products used.
• Best practice is to let the filters dry after cleaning these prior to reintroducing into the water. This allows the filter fibres to expand & will make the filters more efficient to remove contaminates & other particles from the water.
• Filters generally have a life of about 12-months after which they will saturate, then you will be unable to clean these further & they will be ineffective. At this point they will need to be replaced.
• To make life easier, it’s a good idea to have a spare set of filters as this will save you time & effort, then at least every two weeks just change them over & clean the removed set.

A simple test to determine whether your filter is partially blocked:

• While the filter circulation pump is operational & with all the jets open, visually check to see the amount of bubbles or feel the water pressure/volume that the pump is circulating.
• With the pump still operating, remove the filters. If the bubbles or water pressure/volume increase, this would indicate that there is a restriction in water flow from a partially blocked filter.
• We recommended cleaning the filters at least every two weeks using a filter sanitising solution as water alone will not clean these.
• Filters have a life of about 12-months & will eventually block up.
• Once the filters are blocked, they will no longer be effective or able to be cleaned. This will affect the water quality & limit the amount of simplesilver™ minerals released into the water to automatically balance the water.

• Filters have a life of about 12-months & will eventually block up. Once the filters are blocked, they will no longer be effective or usable.
• As outlined in (“How do I clean my filters") - ("Why do I need to clean the filters”), filters play a very critical role in water maintenance, so buying new ones regularly is essential to ensuring pristine water.
• To make life easier, saving you time & effort, you might consider buying a spare set of filters & alternating these so that one set is always clean & available to be swapped into the hot tub when needed.

• simplesilver™ uses naturally occurring, environmentally friendly minerals, replacing the wide variety of chemicals that are customarily used for hot tub water balancing. The minerals combine to balance the waters pH, alkalinity, total dissolved solids, limiting the formation of scale & corrosion.
• When using simplesilver™, you won't need to replace the water as often as is necessary when using traditional water treatments.
• This saves water, energy to reheat & your time.
• simplesilver™ is not temperature dependent, so you can switch the heater off when away or during any unused periods, saving you money & saving energy.
• You can drain the water directly into the garden or storm water system without effecting the environment as it contains no hazardous chemicals.
• The outer case of the simplesilver™ tablet is made from polypropylene plastic & is Number 5 on the plastic recycling table. Please check with your local authority to see if this is recyclable & how it should be dispensed.
• We are currently in the process of developing an environmentally friendly robust case for the simplesilver™ tablet.