All three processes must align to provide pristine clean water.

• simplesilver™ automatically balances the waters pH, alkalinity, total dissolved solids, scale & corrosion.

Note: Since 2003, simplesilver™ has been assessed by AsureQuality for safety as a spa pool water balancer.

• A small amount of chlorine must be added after use to comply with local & government guidelines to control the bacterial levels.

• The filter pump circulates the water through filters removing any skin, perspiration, oils, lotions, hair, water salts, dust, dirt & any other foreign matter, helping simplesilver™ maintain the water quality, condition & clarity.

Note: It is critical that your filters are cleaned at least every two weeks using a filter santising solution, as water alone is ineffective & will not clean these.

NO!

DO NOT USE YOUR SPA POOL IF THE WATER IS NOT CRYSTAL CLEAR - IF IT'S CLOUDY - HAS A GREEN TINGE - HAS AN ODOUR.

• These issues are an indication that bacteria or fungus is present in the water & this could be detrimental to your health, skin & well-being.
• Please refer to our troubleshooting section numbers 3.1 to 3.6 below, for a solution to rectify your problem.

• Generally when the sides of the spa pool feel slippery this is due to a build-up of skin, oils & perspiration, similar to when you have a bath.
• Remove the filters & clean these using a filter sanitising solution as water alone is ineffective & cannot break these down.
• While the filters are removed, with a cloth & a bucket of water (to rinse the cloth), clean the insides of the filter cavity & housing. This area is commonly overlooked & may have a build-up of skin, perspiration, oils & lotions & can be a cause of unpleasant odours & slippery sides. It is very important to clean this area each time the filters are cleaned & replaced.
• Make sure the filters are dry before reintroducing these as the filter fibres will expand making them more effective.
• Dry filters also stops the water from foaming.
• With clean filters in the spa pool, operate all pumps manually a few times to quickly remove any other contaminates within the water & with a cloth wipe the sides of the spa pool walls above the waterline.

• Please see the "Controller Settings" section.
• Also check that your filters are not blocked, limiting the filter pump water flow.
• See our FAQ section on "How do I test if the filters are blocked?"

• Air has become entrapped in the simplesilver™ bag that contains the minerals.

1. You will need to take out the simplesilver™ bag from the plastic tablet by removing the back cover.
2. Use a blunt knife & carefully prise off the cover, making sure not to tear the bag that contains the simplesilver™ minerals.
3. Remove the simplesilver™ bag.
4. Put the bag in the spa pool water & gently massage it to break up any minerals that may have stuck together.
5. Then gently squeeze the bag to expel any entrapped air, this will stop the tablet floating.
6. With the bag still under water, carefully reinsert it back into the plastic tablet container & reattach the back cover.

• Then place the simplesilver™ tablet in your preferred location in the spa pool water.

• Foaming in the water may happen after cleaning your filters with a filter sanitising solution & installing these while still wet.
• We recommend that you dry the filters after cleaning & prior to reinstalling.
• This should stop the foaming process & it will also make the filters more efficient as the filter fibres will expand when dry.
• To make life easier, purchase a second set of filters & swap these over at least every two weeks.

• This is most likely due to the filters containing an abundance of skin, perspiration, oils & lotions. Please clean the filters using a filter santising solution, as water alone is ineffective & cannot break these down.
• While the filters are removed, with a cloth & a bucket of water (to rinse the cloth), clean the insides of the filter cavity & housing.
• This area is commonly overlooked & may have a build-up of skin, perspiration, oils & lotions & can be a cause of unpleasant odours & slippery sides.
• It is very important to clean this area each time the filters are cleaned & replaced.
• Bacteria & fungus may also reside on the underside of the insulated cover, zips & headrests that are not in the water, therefore cannot be treated. Please remove the headrests, clean these & the insulated cover & zips with diluted bleach or chlorine solution to remove any contamination.
• Make sure that the water jets are not ejecting water onto the underside of the insulated cover, as this will encourage bacteria & fungus growth.

• As a reference, your spa pool water "Should Always Look Like This" when using simplesilver.
• There are various issues that can cause the spa pool water to become cloudy - grey - smelly.

• In the majority of cases this is due to an insufficient flow of water over the simplesilver™ tablet. Are you confident the filter pump has been set correctly to circulate 100,000 litres per day?
• This flow rate is critical as it releases the correct amount of simplesilver™ minerals at a constant & controlled rate to balance the spa pool water. If not, the water will not be pristine. Click here, "Controller Settings" for more information.
• Filters play a critical role, are the filters blocked? If so, this restricts the water flow & limits the correct amount of simplesilver™ minerals that are released into the water to balance it.
• To find out more click here, "How do I test if my filters are blocked" & "Why do I need to clean my filters & why are these vitally important".
• If Bromine was previously used, then the water needs to be drained prior to starting Step 1 - Installation Process "click here for Getting Started Information".

• Is the filter pump controller set on automatic mode?
• Is the sleep mode turned off?
• Is the holiday mode turned off?
• Is the power saving mode turned off?
• Are all jet nozzles fully open & if you have one, is there a small amount of water circulating out of the fountain ?
• Is the filter box flap opening fully & not restricting the water when the filter circulation pump operates?

• It will take 3 days for the water to be correctly balanced & the issues resolved.
• Do not use the spa pool over this period.
• After day 3, if the water is pristine - enjoy the spa pool, no further action is needed.
• If not, follow the instructions below.

• This is due to a build-up of calcium carbonate (scale) & other water salts within the system. Similar to the scale you sometimes get in your kettle.

Note - If you have a new spa pool, there will be no scale build-up, please refer to "Troubleshooting 3.2" to resolve your issue.

• The formation of scale is due to various factors such as hard water &/or substandard maintenance or previous water treatments.
• After 4 to 6 weeks simplesilver™ slowly softens any scale within the system. This is then detached & removed by the water passing over the softened scale. These salts are held transparently within the spa pool water, then removed via the filters & you cleaning these.
• If the spa pool has an abundance of scale, the scale salts bond together & come out of transparent solution, turning the water grey & smelly. Once again these are then removed by your filters & you cleaning these.
• Depending on the volume of contamination, it will take time for each layer of scale to soften & detach.
• Once all the scale is removed & the system is clean, simplesilver™ then coats the insides of the spa pool to limit any further build-up of scale.

For a printable version click here: Solution 1 - Scale Cleaning Process

1. Purchase a small container of spa pool chlorine granules.
2. Add 120 grams (half a cup) of chlorine granules into a container of warm water.
3. Mix until the chlorine granules are dissolved.
4. Pour the diluted chlorinated water into the spa pool water.
5. Operate all pumps for 1 hour so the water & chlorine is circulated throughout the entire system.
6. Note - you will need to manually activate the pumps that have an auto-off function over this period to ensure that there is continuous water flow.
7. Drain a third of the spa pool water.

1. Re-fill the spa pool to the recommended water level . Note - draining more will also remove the simplesilver™ minerals & their effectiveness.
2. Set the filtration timer on the controller. Go to the "Controller Settings" section & follow the instructions for your model controller.
3. Ensure your controller is set to circulate 100,000 litres of water daily.
4. Do not use the spa pool for 3 days. If you use the spa pool before this, there will not be sufficient simplesilver™ minerals released into the water to balance it.
5. After day 3, once the water is crystal-clear & odourless, you can start using the spa pool again. Remember to add a small amount of chlorine after use to comply with local & government guidelines to control the bacterial levels.

• By removing a third of the water & replenishing it with new water will dilute the level of scale within the water.
• Remember, if you remove more than a third, you will also remove the simplesilver™ minerals & their effectiveness to balance the water.
• simplesilver™ continually softens & removes any remaining scale over time. This is a slow process & will depend on the amount of scale within the spa pool.
• The introduction of chlorine will remove any bacteria.
• Chlorine does not remove scale, only simplesilver™ will do this.

Note - Depending on the amount of scale within the system, this process may need to be completed more than once.

• It is very important that the filters are cleaned at least every two weeks. A filter sanitising solution must be used to remove the contaminates, as water alone cannot remove these. Your spa pool retailer will be able to assist you in product selection.
• Make sure these are dry before reintroducing as the filter fibres will expand making these more effective.
• Dry filters also stops the water from foaming.
• Filters generally have a life of about 12 months after which they will saturate, you will be unable to clean these further & they will be ineffective. At this point they will need to be replaced.

As a reference, your spa pool water "Should Always Look Like This" when using simplesilver™.

• A green tinge & is not crystal clear
• Translucent snowflake looking things in it
• Things that look like shredded tissue paper in it
• A yellow-pink slime all over the filter & in the filter bay

• In the majority of cases this is due to an insufficient flow of water over the simplesilver™ tablet. Are you confident the filter pump has been set correctly to circulate 100,000 litres per day?
• This flow rate is critical as it releases the correct amount of simplesilver™ minerals at a constant & controlled rate to balance the spa pool water. If not, the water will not be pristine. Click here, "Controller Settings" for more information.
• Filters play a critical role, are the filters blocked? If so, this restricts the water flow & limits the correct amount of simplesilver™ minerals that are released into the water to balance it.
• To find out more click here, "How do I test if my filters are blocked" & "Why do I need to clean my filters & why are these vitally important".
• If Bromine was previously used, then the water needs to be drained prior to starting Step 1 - Installation Process "click here for Getting Started Information".

• Is the filter pump controller set on automatic mode?
• Is the sleep mode turned off?
• Is the holiday mode turned off?
• Is the power saving mode turned off?
• Are all jet nozzles fully open & if you have one, is there a small amount of water circulating out of the fountain?
• Is the filter box flap opening fully & not restricting the water when the filter circulation pump operates?

• It will take 3 days for the water to be correctly balanced & the issues resolved.
• Do not use the spa pool over this period.
• After day 3, if the water is pristine - enjoy the spa pool, no further action is needed.
• If not, follow the instructions below.

Note - On rare occasions your spa pool water may have algae or another form of bacteria or fungus that has propagated to high levels of concentration.

• The bacteria or fungus could have originated after factory testing
• During the shipping & freight process from the manufacturer or retailer
• The spa pool having been left empty for long periods
• Substandard maintenance or incorrect water management.
• Environmental conditions

Note - The environment has a significant impact with spa pool water.
These bacteria or fungus could have come from the surrounding gardens, garden soil, the hose or nearby earthworks.

For a printable version click here: Solution 2 - Bacteria & Fungus Cleaning Process

1. Make sure the spa pool is full of water. Do not drain the water even if the water is cloudy, green or has other contaminates in it - it is not necessary.
2. Leave the simplesilver™ tablet & the filters in the water, do not remove these.
3. Open all jets, nozzles & water features.
4. Purchase 5 litres of liquid chlorine from your local hardware or spa pool store. This composition of chlorine has the correct concentration level to eradicate the bacteria or fungus in the spa pool.
5. Note: Liquid chlorine when added to water, has a pH of 13 (alkaline) & makes hypochlorous acid, the killing form of chlorine. Using trichlor (chlorine granules) lowers the pH & alkalinity, making the water acidic. This can cause damage to the equipment & spa pool.
6. Add the 5 litres of liquid chlorine into the spa pool water & operate all pumps for 1 hour so the water & chlorine is circulated throughout the system. Note - you will need to manually activate the pumps that have an auto-off function over this period to ensure that there is a continuous water flow.
7. Clean the sides & underside of the spa pool cover, as well as the folding seams using the chlorinated water. Then rinse off with clean water.
8. Remove & clean the headrests using the chlorinated water.
9. After completing the cleaning process for 1 hour & while the spa pool is still filled with water & the pumps are off, remove the filters & with a soft cloth, use the chlorinated water from the spa pool to clean inside the filter cavity & housing area. Then clean around the water line & other areas that are out of the water to remove any bacteria or fungus.
10. Note - your filters will have been cleaned during the cleaning process.
11. Reinstall the filters.
12. Drain the spa pool water.

1. To prevent any further transfer or introduction of bacteria or fungus from the garden or surrounding areas, use a clean cloth with some bleach & wipe the end of the hose. Then turn the hose tap on & let the water run for 30 seconds before refilling the spa pool.
2. Refill the spa pool to the recommended water level.
3. Remove the simplesilver™ tablet from the spa pool.
4. You need to remove the simplesilver™ bag that contains the minerals from inside the plastic tablet, as the simplesilver™ minerals may have stuck together during the cleaning process. The easiest way is to use a blunt knife & carefully prize the back off the plastic tablet. Then remove the simplesilver™ bag, taking care not to tear this.
5. Put the bag in the spa pool water & gently massage it to break up any minerals that may have stuck together.
6. Then gently squeeze the bag to expel any entrapped air, this will stop the tablet floating. With the bag still under water, carefully reinsert it back into the plastic tablet container & reattach the back cover.
7. Place the simplesilver™ tablet back into your preferred location or anywhere in the spa pool water.
8. Set the filtration timer on the controller. Go to the "Controller Settings" section & follow the instructions for your model controller.
9. Make sure you have your controller setup to circulate 100,000 litres of water daily.
10. Ensure that you have the filter pump set on automatic mode, not sleep, holiday or power saving modes.
11. If the simplesilver™ tablet is located in the filter bay, make sure that the water flap opens completely & that the tablet is not inhibiting this operation as it will restrict the volume of circulating water. Also ensure that all jets & nozzles are fully open.
12. Do not use the spa pool for 5 days.
13. If you use the spa pool before this, there will not be sufficient simplesilver™ minerals released into the water to balance it.
14. This is due to simplesilver™ minerals being released daily into the water at a constant & controlled rate.
15. Remember to add a small amount of chlorine after use to comply with local & government guidelines to control the bacterial levels.

• It is very important that the filters are cleaned at least every two weeks. A filter sanitising solution must be used to remove the contaminates, as water alone cannot remove these. Your spa pool retailer will be able to assist you in product selection.
• Make sure these are dry before reintroducing as the filter fibres will expand making these more effective.
• Dry filters also stops the water from foaming.
• Filters generally have a life of about 12 months after which they will saturate, you will be unable to clean these further & they will be ineffective. At this point they will need to be replaced.

Due to a large number of people bathing continuously in a small volume of water, there will be an excess of skin, perspiration, oils, lotions, hair, water salts, dust, dirt & other foreign matter that has built up in the water, making it cloudy.

• After heavy use & the water is not pristine, we recommend operating all jets as many times as possible.
• This process quickly removes the contamination from the water instead of waiting for the next filter cycle.
• The contamination is then removed from the water into the filters.
• Depending on the amount of contamination, the filters may need to be cleaned daily until the water is returned to a pristine condition.
• The filters must be cleaned with a filter sanitising solution, as water alone is ineffective.
• While the filters are removed, with a cloth & container of water (to rinse the cloth), wipe the insides of the filter cavity & housing area.
• This area is commonly overlooked & can be a cause of unpleasant odours & slippery feeling sides.
• Make sure the filters are dry before reintroducing these as the filter fibres will expand making these more effective.
• Dry filters also stops the water from foaming.
• Then after reintroducing the clean filters into the water, we recommend adding a small amount of chlorine.

• This would suggest that the spa pool water is saturated with skin contaminates.
• Draining the water & cleaning the filters will not resolve this issue quickly due to the high level of saturation.
• To make the cleaning process quick & simple, go to our Troubleshooting Section 3.2 & follow this process "Solution 2".

• This suggests that there is an excessive amount of water flowing during the filter pump cycle.
• Over filtering can have an adverse effect on spa pool water, causing issues with clarity & water balance.
• Make sure you have your filter pump controller setup to circulate 100,000 litres of water daily.
• Please see the section on "Controller Settings".

1. If you have what looks like shredded tissue paper in the water, it would indicate the presence of white tissue mold, a fungus within the water. It is not harmful to humans, but is unsightly & can clog equipment.
2. Or if you have a yellow-pink slime in the filter, this is a naturally occurring bacteria that you sometimes get in the bathroom & is not a form of algae. It is animal not vegetable & these airborne bacteria can come from any number of naturally occurring sources.

• Both these issues may have arisen from a previous lack of water maintenance, the garden hose or your garden surroundings.
• To eradicate this & make the cleaning process quick & simple, go to our Troubleshooting Section 3.2 & follow this process "Solution 2".
• Best practice is to always run the garden hose for a minute prior to topping up the water level & wipe the end of the hose with bleach, as this can be a source of the fungus.